FirstEnergy Utilities Urge Customers to ‘Hang Up, Don’t Pay Up’ When Suspected Scammers Call
Akron, Ohio – With utility scams on the rise, real customers of FirstEnergy (NYSE: FE) utilities are speaking out about their encounters with fraudsters in a mini documentary released today. The video, “Hang Up, Don’t Pay Up: When a Scammer Calls,” features two business owners contacted by phone scammers impersonating FirstEnergy electric company employees, and provides tips for avoiding scams.
The con artists claimed the businesses had unpaid electric bills and threatened to shut off power if an immediate payment was not made. In both cases, the scammer’s phone number was falsified so the caller ID appeared to be a legitimate call, complete with an automated voice menu that mimicked that of their electric company. This common scam is called “caller ID spoofing.”
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